MetroPlus Mission

To provide our members with access to the highest quality, cost-effective health care including a comprehensive program of care management, health education and customer service. This is accomplished by partnering with NYC Health + Hospitals and our dedicated providers.

MetroPlus Vision

To provide access to the highest quality, cost-effective health care for our members, to achieve superior provider, member and employee satisfaction, and to be a fiscally responsible, ongoing financial asset to NYC Health + Hospitals. MetroPlus will strive to be the only managed health care partner that NYC Health + Hospitals will ever need. This will be accomplished by our fully engaged, highly motivated MetroPlus staff.

MetroPlus Values

• Performance Excellence, holding ourselves and our providers to the highest standards to ensure that our members receive quality care
• Fiscal Responsibility, assuring that the revenues we receive are used effectively
• Regulatory Compliance, with all City, State and Federal laws, regulations and contracts
• Team Work, including everyone at MetroPlus and with our providers to deliver the highest quality care and service to our members
• Accountability to each other, our members and providers
• Respectfulness in the way that we treat everyone we encounter